Where Craft
Meets Home

Permit requirements vary by jurisdiction and project scope. Generally, structural changes, electrical work, plumbing modifications, and HVAC alterations require building permits. Cosmetic updates like painting and flooring in non-wet areas typically do not. House Plan Refresh handles all permit applications, inspections, and approvals as part of our service. We work directly with your local building department to ensure full compliance with the International Building Code and any local amendments, so you never have to worry about code violations or complications during a future sale.

We provide a workmanship warranty on all labor and installation, ranging from one to five years depending on the service type, and up to ten years for structural renovations. All products carry their full manufacturer warranties, which we help you register. Our home warranty plans offer additional extended coverage for appliances and home systems. Warranty terms, conditions, and exclusions are clearly stated in your project agreement. If a covered issue arises, simply contact us and we dispatch a technician at no cost to you.

Timelines depend on scope. Simple installations like smart locks or flooring can be done in a day. Bathroom remodels typically take two to four weeks. Kitchen renovations run four to eight weeks. Full home renovations may span three to six months or longer. During planning, we provide a detailed schedule with milestones and contingency time. Our project managers communicate proactively about any adjustments so there are never surprises.

Yes. We partner with licensed lenders to offer flexible financing with competitive rates, terms from 12 to 120 months, and same-as-cash promotional periods for qualified applicants. Applications are often completed online with instant decisions. We accept credit cards, checks, and ACH transfers as well. For solar projects, we can connect you with specialized solar loan products and explain how the federal Investment Tax Credit factors into your financing strategy. All terms are fully disclosed upfront with no hidden fees.

Standard homeowners insurance covers sudden and accidental damage, not elective renovations. However, your existing policy typically covers the structure during construction. We recommend notifying your carrier before starting major work so they can assess whether coverage limits need adjustment. Once complete, updating your policy to reflect the increased replacement value is essential. Our insurance consultants can review your current coverage and recommend changes to ensure full protection before, during, and after your project.

Absolutely. Every professional in our network passes criminal background checks, drug screening, license verification with the applicable state board, and confirmation of active general liability and workers' compensation insurance. We maintain certificates of insurance on file and require minimum coverage limits that exceed industry norms. Our quality team also conducts periodic field audits to ensure ongoing compliance with our standards for safety, quality, and professionalism.

During the final walkthrough, we create a punch list of any items needing attention and correct them before final payment. If you discover an issue after closeout that falls under warranty, contact us within the warranty period and we'll resolve it at no charge. In the rare event of an unresolved dispute, our agreements include a mediation clause for fair resolution. Our 97% satisfaction rate reflects how seriously we take every concern and how quickly we act.